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Our team is ready to answer your questions, offer a free consultation, or help you pick the ideal solution for your business needs.

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Our Office
Hebron, Palestine
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SuperCode
Head Office
Hebron, Palestine
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FAQ

Everything you need to know before starting

Detailed answers to the top questions our clients ask.

Getting Started
How long does account activation take?
Your account is activated within 24 hours — usually within just one hour during business hours. Once activated, you can start sending immediately via dashboard or API.
Getting Started
Can I try the service before purchasing?
Absolutely. We offer free trial credit to test delivery quality and performance before committing to any plan. Contact us to receive it.
Pricing
How is message cost calculated?
Cost depends on the recipient carrier and message type (OTP, marketing, content). Bulk messages get lower rates. We provide transparent pricing with no billing surprises.
Pricing
What payment methods do you accept?
We accept credit cards (Visa, Mastercard), bank transfer, PayPal, and local e-payment. Enterprise clients get monthly invoicing with flexible terms.
Pricing
Are there setup fees or monthly commitments?
No setup fees or monthly commitments. You pay only for what you send. Large enterprise packages get additional volume discounts.
Technical
Do you provide an API for developers?
Yes, we provide a clean REST API with ready-made SDKs for PHP, Node.js, Python, Ruby, Java, Go. Documentation is comprehensive with practical examples and a free sandbox.
Technical
Can I use a custom sender ID for my brand?
Yes, you can register your brand as a sender ID after verification. Registration takes 2-3 business days across local and international networks.
Technical
How do I integrate with my existing system?
We offer ready integrations with Zapier, HubSpot, WooCommerce, Shopify, Salesforce, and common CRM systems. For custom systems, our tech team helps you integrate free of charge.
Security
Are your services compliant with global data protection standards?
Yes, fully compliant with GDPR and ISO 27001. All data encrypted with TLS 1.3, databases use AES-256 encryption, and we conduct regular security audits.
Security
Where is my customer data and message logs stored?
Data is stored in secure local data centers in Palestine with encrypted backups. We never share your data with third parties — you retain full ownership.
Support
When is technical support available?
Support is available 24/7 via email, WhatsApp, and support tickets. Enterprise clients get a dedicated hotline and account manager available around the clock.
Support
To which countries can I send messages?
We cover 221 countries via 800+ carrier networks worldwide, with local pricing per region. Delivery quality is high across all supported networks.

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